Refund policy
90-day money back guarantee
You have 90 days from the day your order is delivered to ask for a refund. Wear them, actually use them — that is the point of the window.
To start a return, email hello@easegait.com with your order number. We will reply with the return address and instructions. Please do not send anything back before contacting us, or we may not be able to identify your parcel.
Trimmed pairs are accepted
We tell you to cut the insole to fit your shoe, so a trimmed pair does not void the guarantee. That is the one thing most insole return policies will not accept, and it is the whole reason ours says it out loud.
What we need
- Your order number or proof of purchase
- The insoles back, in any condition you actually wore them in
- A tracking number for the return parcel, so we can confirm it arrived
Refunds
Once the return arrives and is checked, we email you either way. If it is approved, the refund goes back to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to post it.
If more than 15 business days have passed since we told you the refund was approved and you still do not see it, email us at hello@easegait.com.
A refund is a refund of the purchase price. It is not a promise of any particular result.
Damaged, defective or wrong item
Check your order when it arrives. If anything is damaged, defective or simply not what you ordered, email us straight away with a photo and we will make it right. You do not need to wait for the 90 days for this.
Order cancellation
We can cancel an order any time before it ships, for a full refund. Once it is handed to the carrier, it has to go through the return process above.
Return shipping
We pay return shipping on guarantee returns.
Contact
Easegait — hello@easegait.com